Warranty, Replacement & Return Policy
Everything you need to know about warranty, replacement and returns before you buy.
At NewGen we want every customer to buy with confidence, so we provide a clear warranty, replacement and return policy based on the product type and its condition.
Please read these terms before purchasing, as completing your order means you agree to our warranty, replacement and return policy.
Warranty period
Warranty, Replacement & Returns
The warranty period varies depending on the product type, its condition and the available offer:
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Laptops: warranty starts from one month from the purchase date and may extend up to 12 months on certain devices and offers.
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Computers and laptops: one month warranty from the purchase date.
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Monitors: one month warranty from the purchase date.
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Battery: one month warranty, provided that the operating time is not less than one hour of video according to the technical inspection.
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Accessories and spare parts: their warranty period is stated at the time of purchase or on the invoice.
Submitting the purchase invoice or proof of payment is required for the product to be accepted under warranty.
Replacement policy
Warranty, Replacement & Returns
If a defect appears within the specified warranty period, the product is inspected by our maintenance team.
If a defect covered by the warranty is confirmed, the case is handled as follows:
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Repair the fault if possible.
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Replace the product with an equivalent one if repair is not possible.
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If the same product is unavailable, an appropriate alternative is agreed with the customer, or the return policy is applied depending on the inspection result.
Replacement is not automatic; it is carried out only after inspecting the product and confirming a defect within the warranty terms.
Return policy
Warranty, Replacement & Returns
Returns are not automatic; they are accepted only after inspecting the product and confirming that the return conditions are met.
Returns are accepted in the following cases:
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A warranty defect that cannot be repaired.
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No suitable replacement product available.
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An error on the part of the company regarding the product or the agreed specifications.
After receiving and inspecting the product, the customer is notified whether the return request is accepted or rejected.
If the return is approved, the amount is refunded to the original payment method within 3 to 5 business days.
Shipping fees are non-refundable unless the return results from an error on the part of the company.
Cases not covered by warranty, replacement or returns
Warranty, Replacement & Returns
Warranty, replacement and returns are not accepted in the following cases:
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Misuse or incorrect operation.
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Cracks, scratches or damage caused by the customer.
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Exposure to liquids, fire or electrical problems.
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Opening the device or attempting to repair it outside the company.
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Removing or installing any internal parts outside the company.
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Removal or damage of the warranty or serial labels.
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Changing the device components without consulting the company.
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No invoice or proof of purchase.
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The specified warranty period has expired.
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The product condition differs from the condition in which it was delivered.
Important notes before purchasing
Warranty, Replacement & Returns
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All devices are inspected before sale.
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The product condition and warranty period are stated on the product page or the invoice.
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The invoice is the primary reference for the warranty period and its terms.
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Some devices or offers may come with an extended warranty of up to 12 months, which is stated before purchase.
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Completing the purchase means the customer agrees to the warranty, replacement and return policy shown on this page.
How to submit a warranty, replacement or return request
Warranty, Replacement & Returns
To contact us about warranty, replacement or returns, please send the following details and one of our representatives will reply within two business days:
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Customer name.
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Phone number.
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Invoice number or purchase date.
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Product type.
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Description of the problem.
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Photos or video showing the fault, if available.
Our team will review the request and determine the appropriate action after inspection.